Support

Try sharing the link again. Make sure the post is public and still available. Third-party platforms can change how public links work, so a particular source may temporarily stop resolving.

In loopd., choose New loop → Choose video from this phone. If iOS asks for Photos access, allow access to the video you want to use. Videos larger than loopd.'s local import limit cannot be saved.

Install the latest build, open loopd. once, then edit the Lock Screen and look for “loopd. Play” in the widget list.

These shortcuts are controlled by iOS. Confirm that your “Play loopd” shortcut still opens loopd:///ambientand authenticate if iOS asks you to unlock the phone.

On supported iOS versions, loopd. can create a short Live Photo from a saved video. Apple requires you to set the wallpaper yourself, and the Live Photo motion does not continuously loop on the real Lock Screen.

Saved videos stay in loopd.'s local app storage. Remove older videos from loopd. if you need to free space. Live Photos exported to Photos remain there until you delete them.

Email support@loopd.co.uk. Include your iPhone model, iOS version, and a short description of what happened. Do not send passwords or private media.